Delivery & Return
Fast Delivery, Easy Returns – Customer Satisfaction Guaranteed.
Delivery Options Overview
Jatronik offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition, you can also pick up your order yourself at our shop if you prefer. On this page, you’ll find an overview of all available shipping methods, including delivery by Armaex in Lebanon.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery
Our delivery team is committed to providing exceptional service, ensuring that each product is handled with the utmost care and delivered promptly. With a focus on reliability and professionalism, our dedicated team takes every measure to protect your items during transit. We pride ourselves on maintaining high standards of customer satisfaction by delivering your products safely and efficiently, every time.
The big stuff. Major PC parts like graphics cards, motherboards, CPUs, power supplies, cases, and cooling systems.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 7 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Jatronik online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
My order hasn't arrived yet. Where is it?
We understand that not receiving your PC part order on time can be frustrating, especially when you’re eager to get started on your project. If you’re unsure about the status of your order, it often points to a gap in our communication or tracking process.
This issue typically arises when there isn’t enough clarity or regular updates about your order’s status. It could be due to insufficient checkpoints or a lack of detailed communication about the expected delivery time.
Rest assured, we are committed to improving our order tracking system to provide you with accurate and timely updates. Our goal is to ensure that you have a clear view of where your order is at all times. If you’re experiencing delays or have concerns, please reach out to our support team for immediate assistance. We’re here to resolve any issues and keep you informed every step of the way.
Do you deliver on public holidays?
Typically, deliveries are not made on public holidays. Our delivery partners often observe public holidays and may not operate on these days. As a result, any orders scheduled for delivery on a public holiday will be processed and delivered on the next available business day.
To ensure you receive your order in a timely manner, we recommend checking the holiday schedule of our delivery partners and planning accordingly. If you have any concerns or need further assistance, please contact our support team. We’re here to help ensure your order arrives as smoothly and efficiently as possible.
Do you deliver outside Lebanon?
Yes, we do offer delivery services to locations outside Lebanon, but this is subject to an additional charge. If you are interested in international delivery, please contact our support team for a shipping quote and further details. We’ll be happy to assist you with the arrangements and ensure that your order reaches you smoothly.
If you have any questions or need more information, feel free to reach out. We’re here to help!
Is next-day delivery available on all orders?
Next-day delivery is not available for all orders. The availability of next-day delivery depends on various factors, including the order’s size, the delivery location, and the time the order is placed.
To determine if your order qualifies for next-day delivery, please check the specific conditions at checkout or contact our support team for more details. We will do our best to accommodate urgent delivery requests, but please be aware that next-day delivery may incur additional charges.
If you have any questions or need assistance with your order, feel free to reach out to us. We’re here to help!
Do I need to be there to sign for delivery?
n many cases, a signature may be required upon delivery to ensure that the package is received by the intended recipient. However, the requirement for a signature can vary depending on the delivery service and the value of the order.
If a signature is required, you will need to be present to sign for the delivery. If you are not available, the delivery service may leave a notice with instructions on how to arrange for a redelivery or pickup.
For more specific information regarding your delivery, including whether a signature is required, please check the tracking details provided or contact our support team. We’re here to assist you with any questions or concerns about your delivery.
Online Store for PC Parts
If you’re having trouble finding the PC parts you need, it could be due to incomplete listings or issues with how the information is presented. This might include missing details, incorrect images, or poorly organized categories.
An unhappy customer who can’t pinpoint the problem often signals gaps in communication and clarity about the products.
To improve this, we ensure that all product listings are complete and accurately displayed. Clear descriptions, high-quality images, and a well-organized layout are essential to help customers find what they need quickly and make informed decisions, enhancing their overall shopping experience
